When may we verify your identity?
Identity verification is not a routine authentication method for accessing Online Services. Due to the nature of the information that may be processed during this process, we reserve its use for specific circumstances in which an additional level of assurance regarding your identity is necessary.
For example, we may require identity verification when entering into or signing contracts, when necessary to establish your identity, prevent fraud, comply with our legal obligations, or authorize certain transactions that, due to their nature, require additional verification measures.
What may we ask you to provide?
Depending on the purpose and verification method available, we may ask you to provide a photograph or copy of your identification document, a selfie, a video, a liveness check, or other information necessary to establish or verify your identity.
We will not request this type of information as part of our routine authentication methods unless it is necessary for a specific identity verification process.
How do we use this information?
We use information obtained during the verification process only for purposes related to verifying your identity, such as confirming that you are a real person, verifying that you are the person shown on the identification document you provide, detecting impersonation or fraudulent activity, and protecting your transactions and our systems.
Some verification methods may analyze facial characteristics or other biometric information to verify your identity. Due to the nature of this information, we limit the use of these methods to circumstances in which we consider identity verification necessary and apply appropriate safeguards.
When these methods involve the processing of biometric data, we will process such information in accordance with our Privacy Notice and applicable law.